Refund Policy

Your rights under the law of your own country come first, wherever you live, and nothing on this page reduces them. Where your local consumer law entitles you to a refund, you are entitled to it — read this policy as sitting underneath that, never over it.

Within that: we do not offer discretionary refunds. Every quiz can be played from beginning to end for free, and you see your headline result before any payment is possible — so you are never asked to buy something you have not already sampled. Once a paid report is unlocked the content has been delivered in full, and we do not give change-of-mind, dissatisfaction or goodwill refunds on top of that.

The cases where a refund is due — statutory withdrawal, and anything that went wrong with the purchase — are set out below, and we honour them without argument.

Why the policy is written this way

This is digital content, delivered instantly, that cannot be returned. Unlike a physical product there is nothing to send back and no way to un-read something already read.

So the protection sits before the payment rather than after it:

• The whole quiz is free. Not a sample and not a trial with a clock — every question, both people, start to finish.
• You see your real result first. Your headline score, your band and a portion of your shared answers appear before any payment page does.
• The price is shown before you pay — in US dollars here, and at checkout in your own currency with tax included — and what it buys is itemised on the pricing page.
• Nothing renews unless you choose it. One-time purchases stay one-time. Where a plan does renew, that is stated at checkout and can be cancelled at any time.

Your right to withdraw — 14 days

If you are a consumer in the EU, the EEA or the UK, you normally have 14 days to withdraw from a distance purchase without giving a reason. Comparable rights exist in some other countries.

There is one exception, it applies here, and you decide whether it applies to you. For digital content delivered immediately, that right ends once delivery begins — but only if you expressly asked for immediate delivery and acknowledged that you were giving the right up.

That is exactly what the checkbox at checkout is. It is not pre-ticked, it is not required, and the sentence beside it says what it costs you. Leave it unticked and your 14-day right survives the purchase: withdraw inside that window, for any reason or none, and we refund you in full.

Tick it and your report unlocks straight away, and the withdrawal right is spent. That is the trade, and we would rather you understood it than clicked past it.

Wherever else you live

The 14-day withdrawal right above is the EU, EEA and UK version. Many other countries grant their own protections that cannot be signed away, and we apply whichever is stronger for you rather than the minimum we could get away with. Some examples, not a complete list:

• Australia. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits them, and where a failure is major you may choose a refund.
• Brazil. The Consumer Defence Code gives seven days to withdraw from a distance purchase.
• Canada, Japan, India, the United States and elsewhere — provincial, prefectural, national or state consumer protection rules may give you rights this page does not describe. They still apply.

If you are unsure whether something applies where you live, ask us and we will look it up rather than making you prove it.

Rights no policy can remove

These apply everywhere, whether or not you ticked that box, and nothing above reduces them. We refund in full where:

• You were charged and never received the content — the payment succeeded but the report did not unlock.
• You were charged more than once for the same purchase.
• The report is faulty or not as described — it does not do what the pricing page said it does, and we cannot put it right.
• The charge was not authorised by you.

These reflect consumer protections that cannot be contracted away — including the Consumer Rights Act 2015 in the UK, Directive (EU) 2019/770 on digital content, and the consumer guarantees in the Australian Consumer Law. You do not need to cite anything to us: describe what happened and we will deal with it.

Paddle.com is the seller

Paddle.com is the merchant of record for your transaction. They are the party you contract with for the payment itself, they issue your receipt, and they may grant a refund at their own discretion under their buyer terms even where this policy would not.

Nothing here limits that, and nothing here overrides your rights under their terms or your local law. Where the two differ, the stronger protection wins.

How to make a request

Use the refund request form, or email us at support@pairreveal.com. Include the link to your quiz — there are no accounts here, so that link is the only way we can identify a purchase.

We reply within 2 business days. Where a refund is due it goes back to the original payment method, normally within 14 days of approval; your bank may take a few days more to show it.

If we decline a request we will tell you which part of this policy it falls under, and what your options are. You are always free to raise it with Paddle.com directly.

Please talk to us before your bank

If something has gone wrong, a message reaches a person here who can fix it — often the same day, and often without a refund being the answer you actually wanted. A chargeback raised without contacting us first takes weeks, involves nobody who can explain what happened, and may mean access is withdrawn while it is investigated.

What a refund does not do

• It does not delete your answers. Ask us separately and we will — see the privacy notice.
• It does not reveal anything that was withheld. An answer either of you said no to is never part of a report, at any price, refunded or not.

Changes to this policy

The policy that applies to your purchase is the one published on the day you bought. If this page changes, the effective date above changes with it, and the change is not applied retroactively.